Quality Assurance and Monitoring

OUTSOURCED CUSTOMER CONTACT

Absolute Call Center is a leading provider of outsourced customer contact solutions and call center services for healthcare and insurance providers, government and higher education.

We specialize in top-quality customer care, inbound sales, order-processing, technical support, customer relationship management, chat support and email response.

 Companies turn to Absolute to deliver a superior customer service experience at various customer touch points.

 Inbound calls, chat, and email are handled with the highest levels of care and professionalism by our well-trained teams of U.S.-based agents.

Outbound services include lead generation, customer satisfaction surveys, market research, prospect qualification and customer retention programs.

 Whether it’s dedicated 24x7x365 live support, seasonal programs, after-hours or overflow — our flexible customer contact solutions will fit your operational needs.

 Financial Services

THE BRAND CARE CONTACT CENTER

Absolute is passionate about our clients’ brand — passionate about expressing the personality of their brand, dedicated to communicating the essence of their brand, and committed to delivering a positive, lasting impression of their brand with every customer interaction.

Our clients trust us with their most valuable asset — their customers. This is a critical responsibility that we take very seriously so we recruit and hire only the right people to fit your needs. We train our agents with top trainers, elearning tools, dedicated training facilities, brand immersion and direct input from your customer care team.

Our call center agents are transformed into elite Brand Care Specialists, mastering not just customer service, but customer service for your brand.

If you’re considering outsourced contact centers, be sure to talk with the Brand Care Specialists of Absolute. You’ll discover a higher level of personalized customer service and a unique “Brand Care” approach that delivers superior customer experiences, in the voice of your brand.

Cloud Technology

A CULTURE OF CUSTOMER SERVICE

Absolute has been in business for nine years. Our extensive client list includes brands such as District of Columbia and Prince Georges County.

Since 2006, our business has been built on the values that our founder, Tawanda Huff, embodies — accountability, discipline, integrity, and a sense of family.

At Absolute, our agents, managers, employees, partners and principals, clients and customers are all treated like family.

Elevating the art of customer service to the level of family togetherness is what sets Absolute apart from every other call center. Family togetherness is the foundation of our unique corporate culture and it’s why the world’s top brands continue to be our loyal clients, year after year.